Privacy Policy

Buchan Stays
Phone: 03 5155 9419
Email:  hello@buchanstays.com

This policy explains how we collect, hold, use and disclose personal information when you interact with us, including bookings, enquiries and stays. 

We collect personal information that is reasonably necessary for providing our services, including:

• Contact details (name, address, email, phone)
• Booking and stay details (arrival/departure dates, room preferences)
• Payment information (processed via secure third-party providers)
• Communication preferences and marketing consents
• Online usage information (IP address, cookies) when you use our website
   

We do not collect sensitive information unless necessary and with consent. 

We collect personal information:

• Directly from you when you make a booking or enquiry
•  Through our website forms and analytics technologies 
• From third-party service providers (e.g., payment processors) to fulfil services
•  We will notify you at or before the time of collection about what we are collecting and why. 

We use your personal information to:

• Process and manage bookings and payments 
• Communicate with you about your stay, products, services, offers
• Improve our service delivery and customer experience
• Send marketing (with your consent) and manage your preferences
• Meet legal and regulatory obligations
   

We will only use your personal information for the purposes set out in this policy or as otherwise agreed. 

We may disclose your personal information to:

• Service providers (e.g., payment/booking platforms, IT support)
• Professional advisors and regulators if required by law
   

Overseas disclosure: In some cases, service providers may store information outside Australia. Where practicable, we will specify the countries or seek your consent. 

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. We retain personal information only as long as necessary for the purposes described. 

You may request access to personal information we hold about you or request corrections if it is inaccurate, incomplete or out of date. We will respond to access or correction requests in a timely manner. 

If you believe we have mishandled your personal information, please contact us. We will investigate and respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC). 

We may update this policy to reflect changes in our practices or legal requirements. We will notify you by posting the updated policy on our website.